PRIOR TO PLACING YOUR ORDER:
Are the prices on Tiltandturnwindowblinds.com competitive?
We're so confident our prices will stand up to the competition that we put together a price guarantee like no other. It's a 125% Lowest Price Guarantee (see promotions page for details).
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Can I get free samples?
At no charge to you, we will ship up to 10 swatches. You can order your free samples by clicking on any "Request Free Sample" link below color images on the product pages.
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Do you charge sales tax on orders?
Tiltandturnwindowblinds.com is a Maine-based LLC and is required to collect 5.5% sales tax on any order that ships to the state of Maine. There is no sales tax collected for orders shipped outside of Maine.
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How about shipping fees?
We ship, at no charge to you, through FedEx (all items under 96") as long as you're in the contiguous United States.
All other items may incur a shipping fee and are shipped by ground freight.
OVERSIZE SHIPPING
If your blinds or shades are wider than 96" there will be a one-time freight carrier fee of $ 125.
NOTE: Most deliveries are made to your door. However, in some areas semi trucks are prohibited, the freight carrier may contact you to meet for pick up.
IF SIGNATURE IS REQUIRED
If a signature is required, note that on your order or inform a representative when placing your blinds order. Unless noted, items ship 'Signature is NOT Required'.
MULTIPLE PRODUCT SHIPMENTS
If your order includes items made by more than one manufacturer it will be sent separately.
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Can I order if I live in Alaska or Hawaii?
We do not accept orders from Those states at this time.
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How long does it take to receive my order?
It varies by product and location. Shipping times are listed on the product pages. After shipment, travel time is determined by location.
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WHEN PLACING AN ORDER:
What's the best way to measure my windows?
We provide a comprehensive measuring guide at the following link: measuring guide.
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Explain what inside mount and outside mount mean
INSIDE MOUNT BLINDS and SHADES: These hang inside the recessed opening of the window when sufficient depth is available. The Inside Mount option is the most common way to hang blinds.
OUTSIDE MOUNT BLINDS and SHADES: These hang outside the window opening. Generally, above and beyond the window opening. Sometimes you have to install your shades this way because of insufficient opening depth, or some other type of obstruction.
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What is I have shallow window depth?
Minimum window depth varies from product to product. All install specs and requirements are listed on the product pages.
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Explain what color-coordinated means?
Color Coordinated means similar in color but not usually an exact color match to the product material.
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Will my order include mounting hardware?
Yes, mounting brackets and screws are generally included.
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When do you charge my credit card?
Your window coverings are all made to order so it's necessary to charge the full amount when your order is placed.
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ONCE YOUR ORDER HAS BEEN PLACED:
Can I cancel or change my window blinds order?
Order Changes Policy:
Generally, you'll have 24 hours to make needed changes. Any changes after that may incur a fee.
Cancellation/Return Policy:
ALL tiltandturnwindowblinds.com products are custom-made and can't be resold. However, we do offer some exceptions. See below:
100% Satisfaction Guarantee: Please review the limitations of our Satisfaction Guarantee HERE.
BESTFIT Guarantee: Please review the limitations of our BESTFIT Guarantee HERE.
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Do you provide order tracking/order status?
Customer Service can be reached at blindsbydesignmaine@gmail.com
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Can I view installation instructions online?
Please refer to the "Help Center" tab at the top of this page. Some instructions are included ith your blinds and shades.
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How about shipping damaged during?
PLEASE INSPECT YOUR MERCHANDISE UPON DELIVERY.
We are here to help with and damage caused by shipping mishaps. Here are the steps to follow:
1) Inspect packages for damage at time of delivery and inform the driver and have them note it.
2) Save all packaging in case something needs to be returned.
3) Notify us by phone or mail ASAP. Products damaged in shipping will be replaced at no charge to you.
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Whom do I call if my order was made incorrectly?
Simply call Customer Service at 207-445-8001.
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WARRANTY & SERVICE:
Where can I find product warranty information?
It's generally included with your shipment. Additional warranty info is listed on our product pages.
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What's the best way to clean my window blinds and shades?
Most times you can use a vacuum, feather duster, or wipe it down with a damp cloth.
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REPLACEMENT PARTS:
Can I get parts for products I purchase elsewhere?
BlindsParts.com sells parts for blinds and shades. FixMyBlinds.com. is another option.
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